Understanding the Workings of 911 Centres during Covid-19

Implementing these COOP plans required PSAPs to decentralize operations by moving staff out of “one big room” to multiple workspaces across primary and alternative facilities, including people’s homes. Unsurprisingly, our interviews highlight disruptions to shared physical spaces, or social infrastructures, caused by outbreaks of infectious disease like COVID-19, and the vulnerability of essential functions when performed by people in centralized, collocated workspaces.